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NEW QUESTION 30
UC has a telemarketing contact center with agents who cold-call prospects and follow-up on prospects that have been routed to them. Which metric should UC consider when designing the contact center? Choose 2 answers.
- A. Number of attempts to contact
- B. Number of lead referrals
- C. Number of outbound calls per day
- D. Number of closed cases
Answer: A,C
NEW QUESTION 31
Universal containers wants to provide its 20 million customers with a portal where they can:
- Submit inquiries,
- Monitor the status of those inquiries,
- View their contact information.
To meet these requirements, which type of portal license would be most appropriate for the customers?
- A. Sites
- B. Customer Community
- C. Employee Community
- D. Partner Community
Answer: B
NEW QUESTION 32
Universal Containers has built a custom Visualforce page called "Knowledge" that is used internally to access Classic Knowledge.
Which two steps must be taken to ensure the Visualforce page continues to work after migrating to Lightning Knowledge?
Choose 2 answers
- A. Remove Apex code references to the ArticleType field.
- B. Configure the Visualforce page to use the Lightning Design System.
- C. Remove Apex code references to the Article RecordType field.
- D. Rename the Visualforce page to "Lightning Knowledge"
Answer: B,D
NEW QUESTION 33
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