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NEW QUESTION 36

Universal Containers (UC) needs a Quip template to create Account plans. UC's business analyst has been tasked with documenting requirements for this initiative. During one of the business requirements gathering sessions, a sales manager notes that it's important the new template is user-friendly and only accessible to the account team.

Which option captures this requirement?

  • A. Accessible by members of the account team.
  • B. The sales manager can make the template user-friendly.
  • C. Hake the template user-friendly and accessible only by members of the account team.

Answer: C

NEW QUESTION 37

The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.

What should the BA keep in mind during the process?

  • A. User stories specify which technical components are impacted.
  • B. User stories encourage iterative development.
  • C. User stories are fixed upon stakeholder approval.

Answer: B

NEW QUESTION 38

Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase.

Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?

  • A. Conduct interviews with stakeholders in the order management and fulfillment departments to identify individual pain points and brainstorm process improvement solutions.
  • B. Create a process map that includes detailed steps related to order management and fulfillment, analyze the process map for inefficiencies, and present findings to leadership.
  • C. Work with stakeholders to identify relevant processes, select a key process with defined start and end points, and collaborate with process owners and users to create a current state process map.

Answer: C

NEW QUESTION 39

Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it's a learning curve or a system issue and has asked the business analyst (BA) to determine the cause and recommend a solution.

Which method should the BA use to start collecting data?

  • A. Observation and interviewing
  • B. focus groups and workshops
  • C. Brainstorming and prototyping

Answer: B

NEW QUESTION 40

Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:



What should the BA do?

  • A. Proceed with the workshop as scheduled with the stakeholders who are available.
  • B. Hold a one-on-one diagram session with each stakeholder before the workshop.
  • C. Cancel the workshop and reschedule it to a date when ail stakeholders ace available.

Answer: A

NEW QUESTION 41

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