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Download Cisco Customer Success Manager Exam Dumps
NEW QUESTION 21
You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?
- A. Speak the internal contacts to understand the customer sentiment and outstanding escalations
- B. Perform a deep analysis of all the sales orders to the past 24 months
- C. Engage with the account team to understand the expansion opportunities
- D. Build an understanding of your customer's business and market trends and priorities
Answer: D
NEW QUESTION 22
Which outcome is the best that a Customer Success Manager ran achieve for a customer?
- A. adoption of all the licenses and features the customer purchased leading to expansion to improve the customers' business
- B. removing barriers so the customer achieves the fastest time to value possible from the solution they purchased
- C. full adoption of all the technologies the customer purchased
- D. ensuring the customers deployment teams and end users are trained and ready to adopt the technology
Answer: C
NEW QUESTION 23
Refer to the exhibit.
The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?
- A. The customer has increased usage, which shows a strong indicator of renewal
- B. The customer's usage is too low to correctly measure the chance of their retention
- C. The customer's usage has seen a recent decline and the chance of them churning will be higher
- D. The customer has a high probability to renew and will include an expanded opportunity
Answer: C
NEW QUESTION 24
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